Refund and Return Policy for GISTECHKE LTD

Effective Date: 01/01/2023

1. Introduction

At GISTECHKE LTD, our primary goal is customer satisfaction. We aim to provide high-quality products and services. However, we understand that there may be situations where you need to return a product or request a refund. This Refund and Return Policy outlines our guidelines and procedures for returns and refunds to ensure a transparent and fair process.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

2.1. Product Condition: The item must be in its original condition, unused, and in the same packaging as when you received it.

2.2. Proof of Purchase: You must provide proof of purchase, such as a receipt or order number.

2.3. Return Period: Returns are accepted within [Insert Number] days from the date of purchase. After this period, we cannot process a return.

2.4. Non-Returnable Items: Some items are not eligible for returns. These include downloadable software or digital products, customized or personalized items, perishable goods, and items that have been used, damaged, or altered after purchase.

3. Return Process

To initiate a return, please follow these steps:

3.1. Contact Us: Reach out to our customer support team at [Insert Contact Information] to request a Return Authorization (RA) number.

3.2. Package the Item: Securely package the item, including all original packaging, labels, and accessories.

3.3. Mark the RA Number: Clearly mark the RA number on the outside of the package.

3.4. Shipping: Ship the item to the address provided by our customer support team. You are responsible for the return shipping costs unless the return is due to a GISTECHKE LTD error or a defective product, in which case we will provide a prepaid shipping label.

3.5. Verification and Processing: Once we receive the returned item and verify its eligibility, we will process your return.

4. Refund Process

4.1. Eligibility for Refunds: Refunds will be issued under the following circumstances:

• The returned item meets the eligibility criteria outlined in section 2.
• The return is requested within the specified return period.
• The product is not among the non-returnable items mentioned in section 2.4.

4.2. Refund Method: Refunds will be issued in the same payment method used for the original purchase. Please allow [Insert Number] business days for the refund to be processed, depending on your financial institution.

5. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact our customer support team at support@gistechke.com. We are here to assist you.

GISTECHKE LTD reserves the right to amend or update this Refund and Return Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all future purchases. Please review this policy periodically for updates.

Thank you for choosing GISTECHKE LTD. We value your business and are committed to providing you with a seamless shopping experience.